Guarantee Your Rights

This document outlines how contractual rights are protected between buyers and service providers (contractors) on Forlanso platform. It explains the use of structured digital tools for contracting, payments, documentation, and delivery, without the platform being a financial custodian or providing direct financial services. All payments are processed through licensed financial service providers, while Forlanso functions as a digital intermediary offering a documented environment that facilitates secure execution and transparency.

1. General Guidelines for Buyers and Service Providers

- Forlanso enables contracting either through service requests or custom contracts.
- Parties may communicate through agreed channels, but agreements must be documented within the platform (workspace, messages, or contracts).
- Verbal understandings are not sufficient; all terms (description, pricing, timelines) must be written.
- Avoid sharing financial details that allow unauthorized access or control.
- Carefully verify the delivered work before clicking “Ready for Delivery”.
- Buyers may request a revision if the delivered work deviates from the agreed scope.
- Clicking “Confirm Receipt” indicates buyer acceptance and triggers profit processing.

2. Buyer Responsibilities

- Buyers must review the service or contract details prior to purchase.
- It is advised to check the provider's profile, ratings, and portfolio.
- If the provider is unresponsive for more than 48 hours, cancellation can be requested.
- Communication must occur within the platform's workspace.
- If the buyer does not respond within 72 hours after delivery, the order is considered complete.
- Once delivery is confirmed, no dispute or refund can be initiated.

3. Service Provider Responsibilities

- Providers must write detailed, accurate service or contract descriptions and attach clear portfolio samples.
- No contract may be executed without a signed agreement and invoice.
- Daily login and prompt response to messages are required.
- Work must match the description or contract specifications precisely.
- Any additional requests must be mutually agreed upon with appropriate pricing.
- Work cannot be submitted within the first 24 hours of order acceptance.
- Orders must not begin without upfront payment and a system notification.
- All communications and file exchanges must occur within the platform workspace.

4. Dispute Resolution Policy

- Forlanso does not assess the technical quality of work; it only evaluates whether the delivery aligns with the agreed procedural terms (e.g., file type, delivery time, number of revisions).
- Disputes are reviewed based on documented communications within the platform.
- Either party may file a formal report, and Forlanso will respond within 24 hours.
- If a breach is verified, Forlanso may assist the affected party by providing supporting documents to their payment provider.

5. Cancellation and Refund Policy

If a refund is approved, it will be processed back to the same original payment method used by the user, through the authorized payment provider, in accordance with their policies. Forlanso does not retain or hold any funds within the platform for future use.

6. Legal Disclaimer

Forlanso is not a financial custodian and does not offer direct financial guarantees. Its role is to provide a documented digital infrastructure for managing contracts and tracking work execution. All financial transactions are processed by licensed third-party providers, and Forlanso bears no direct legal liability for breach of contract beyond what is outlined in its policies.