Guarantee Your Rights

Forlanso Platform plays an essential role as a financial rights guarantor agent that guarantees all the financial rights for both (buyers and Service providers) in all services’ sections provided by the Platform. Any amount of payments deposited by the purchaser is reserved in Forlanso custody until the purchaser receives the service he/she purchased as agreed between the two parties. In addition to his/her fully confirmation of receiving his/her service, after which the payments will be released to the vendor (service provider) after deducting the financial percentage shown for Forlanso platform.

Forlanso platform does not bear any responsibility nor guarantee any rights towards any party whether (the service provider or the buyer) in the event that payment or service delivery has been done outside the workspace of our platform.

In order to ensure your rights always follow the following rules:

General cautions for both (vendors and purchasers)

Both the buyer and the service provider can communicate by different means of communication, but it is necessary to document and write what is agreed upon between them in either the private messages or in Forlanso workspace.
Do not rely on verbal understandings in holding agreements. As a full explanation of agreements must be written in full text with detailed description, including price and duration of accomplishment.
Do not reveal any unnecessary personal information for carrying out a deal with the other party including any information related to your accounts or financial matters granting the second party a full right to use them directly or indirectly.
Make sure from the received service before pressing the 'Accept Delivered' button.
In the event of a failure, change, or mismatch of the delivered work from the service provider according to the description in the service or what was agreed upon and documented in the workspace and correspondences in between them, the buyer has full right to request a work re-review and delivery in the required form that was mentioned and agreed upon.
In case, the purchaser refuses to receive the service for violating the agreement or delayed in receiving the performed service according to the conditions has been agreed upon between two parties. or, in case of any dispute occurred between the two parties without reaching to a resolution, then the complainant party will be assisted by technical support just by pressing the 'Dispute' button and the technical support will contact the complainant within 24 hours and work to resolve it
By pressing the 'Accept Delivered' button, it means that the purchaser confirms that he/she has received the required service and that he/she is quite satisfied with it. Therefore, the amount of money sent by the purchaser will be released to the vendor’s account.

The Purchaser

You can browse services in the field you are looking for, and check accurately the service details and how far it matches the work level you are looking for in terms of description, additions, price and delivery. Where the service description is exactly what will be contracted between the buyer and the service provider.
Information about the service provider can be found through his profile, where you can find his personal info, skills, work experience, work models, as well as contact details to communicate with him/her.
In case of sold services, check the purchasers’ views and their evaluation to the Service Provider (service providers) to help you in taking the appropriate decision
It is Preferable to contact the vendor (service provider) before buying the service if there are additional inquiries or further clarifications you want to inquire about, by taking into account that service description provided by the vendor is what you are going to receive in the agreement between both of you through the purchasing process.
In the event of buying a service while the service provider didn’t respond or communicate with the buyer through the workspace for more than 48 hours, the buyer has the full right to cancel the service and refund the full amount paid, which will be transferred to his balance in Forlanso and will not include the payment gateway commission.
In the case of purchasing a service, communication between the buyer and the service provider is to be made through Forlanso workspace, which contains all the service details and the delivery time, where the buyer has full control over in terms of delivery time, further modifications or report.
In case of delivering a service and the buyer didn’t receive it within 72 hours, the service provider has the right to take any action, whether by approval or rejection, where the service is considered completed and closed Moreover, the service payments are released in favor of the service provider.
After receiving the service and confirming receipt by clicking the 'Receive' button, the amount paid by the purchaser will be released to the vendor. The purchaser then cannot claim for the amount after performing this step.
After the service receipt, the purchaser will be directed to the service evaluation page to select an appropriate evaluation, writing comments on the provided service level, furthermore, how far the provided service was worthy.

Service Provider

The profile is considered a key thing to attract buyers. Therefore, the personal profile must be written with full details, including skills, work experience and models must be attached to the service provider’s gallery within the profile. It is preferable to add all of social media channels and contact details.
The service provider must write a service full description accurately by clarifying what the buyer will get in return for the price. It is also preferable to upload many attached models as possible and additional links that enable the buyer to view and evaluate the work level of the service
The service provider must login daily to Forlanso platform and respond immediately to any correspondences or purchasing orders. A notification will be sent to service provider email, in case any contact, purchasing request or message sent by a buyer.
The required service must be carried out according to what is stated in the description of the service
In the event that a buyer requests further additional that is not stated in the service description. The service provider has a full right to request for additional payment in return.
The vendor should study precisely the featured services sent by the purchaser before submitting an approval and after confirming his/her, ability of performing what is required accurately, in addition to his/her agreement to the provided price.
If the vendor agrees upon a featured service sent by a purchaser without any modification done from his/her side. The content of the submitted featured service represents an agreement between the two parties, the purchaser and the vendor.
You cannot deliver the service before 24 hours have passed since you accepted the purchase request from the buyer, and after 24 hours have passed, the service delivery request button will be activated, and you can click on it at that time.
The vendor should not perform any service or project before receiving an informing notification that a payment process is done by the purchaser.
The service provider can communicate with the buyer in all appropriate ways to complete the work, but the agreements must be documented and written in the workspace in order to preserve the service provider rights by sending delivered service in the workspace, whether they were uploaded files or links.
In the event that the delivered service was matching the agreed upon conditions between both sides, and the buyer confirms receipt, the paid amount will be released to the service provider’s balance on Forlanso platform
In the event of the buyer’s procrastination in confirming the service receipt or the occurrence of a dispute that has not been resolved between the two parties, the service provider has the full right to submit a report to customer service, which will be answered within 24 hours.

Disputes

In case of any disputes or objections, Technical Support is the sole and the authorized entity concerned with disputes resolution and adjudication, of which its reference is limited to its terms, conditions, cautions and publications issued by Forlanso Platform on the web site

Forlano platform makes it clear that it does not accept any disputes related to the work quality from a technical point of view as an assessment of the work level, however, its jurisdiction in disputes is limited to whether the work matches the procedural specifications published by the service provider, such as the devliverd files type (Extensions), or the duration of its completion, or the number of times to be modified.

For example, if the service aims to design an image, Forlanso does not accept any disputes based on the buyer's rejection regarding the design idea, poor vision or even the design idea is being hatred.

Cancellation policy

Forlanso Platform has the full right to cancel an agreed service in case of any harm or failure occurred by any of the two parties, or in case of one of the two parties did not obtain his/her own dues and submitted a complaint. After verifying the validity of the complaint and ensure that a violation of the terms and conditions of Forlanso has occurred, the resulting party will be charged for any losses or costs incurred by the cancellation process, whether for the other party or for Forlanso platform.

Customer can cancel their order before service provider accept order , if service provider accept order the customer cant cancel it and he can open dispute if there is any problem with service delivery

If customer cancel orders the refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Refund policy

If a refund is returned because of a cancellation or dispute, it will be returned to the account of the purchaser account at Forlanso platform, after which the purchaser will either use the balance in purchase or withdrawal request according to the withdrawal procedures shown in Forlanso platform terms and conditions.

If customer want to refund onto the original mode of payment we will be processed within 10 to 45 days depends on the issuing bank of the credit card.

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